Citibank

I recently sent my monthly payment to Citibank with plenty of time for it to arrive by the due date. I bank on-line so the funds are automatically transferred to Citibank. The payment was due by the 13th of September. I called on the 11th and 12th and they claimed that they had not received my payment. Now my payment would be late. I called my bank and verified that the payment had indeed gone to Citibank, and it did. My banker conferenced me and Citibank on the phone and they said that they would research why it wasn't posted to my account. They told me that sometimes payments get posted to the wrong account! The WRONG ACCOUNT???!!! Within a day I found that Citibank had in fact received my payment on September 10th and the posted it as of that date. When I followed up on their investigation all that they could tell me was that it was resolved.

****Take this as a warning. Citibank is a large company that does not know how to handleaccounts or customers. YOU must be persistent in keeping track of your accounts. Just becasuse you send your payments to the correct place and on time, does not mean that once it is received that they will handle it properly.******

Citibank is the worst company that I have done business with and I would caution anyone thinking about doing business with them to think twice before they enter into an agreement with such a company.